# Family complaints

Submit a school complaint and review the visible responses or status.

Category: Family portal
Guide: https://avkul.in/docs/guides/screen-portal-complaints/
Guided sample demo: https://avkul.in/docs/demo/screen-portal-complaints/
Snapshot: 11 October 2026

## Features

- Complaint list
- New complaint
- Status review

## Access and setup

Intended access: Linked parent / learner account
- A signed-in account linked to the selected learner or personal staff profile.
- Choose the relevant school, academic session or child before working.


## Workflow

1. Review your existing complaints.
2. Enter the subject and relevant details.
3. Submit and review the recorded status.

## Fields and controls

Use the relevant context and operation-specific form in the workspace.

## Current limits

- Only linked children and personal records are available. Staff-only notes and administrative controls are not part of this family screen.
- Child ownership is resolved on the server. Family views omit staff-only notes, rosters and administrative controls.

## Actual application access

- https://avkul.in/en/portal/complaints

## API reference

- GET /api/v1/me/children — Children; Authenticated scope
- GET /api/v1/me/complaints — Complaints; Authenticated scope
- POST /api/v1/me/complaints — Create Complaint; Authenticated scope

## Demo access

No login is required for the guided sample demo. Its fictional records and actions stay in this browser tab; they do not modify ERP records or send messages/payments. An assigned account is required for the actual ERP links.

Source inventory checked on 11 October 2026. This source inventory is not a certification of every external provider or device flow.