# Support impersonation

Inspect and manage platform support sessions separately from ordinary sign-in.

Category: Platform
Guide: https://avkul.in/docs/guides/screen-saas-impersonation/
Guided sample demo: https://avkul.in/docs/demo/screen-saas-impersonation/
Snapshot: 11 October 2026

## Features

- Start/stop impersonation
- Open sessions
- Close lapsed sessions
- Audit history

## Access and setup

Intended access: Platform administrator
- Platform administrator access.
- Choose the relevant school, academic session or child before working.


## Workflow

1. Review the permitted support context.
2. Start the intended support session only when authorised.
3. Stop the session and review its audit record.

## Fields and controls

- sessionId (string, optional)

## Current limits

- Public guided demos do not issue ERP credentials. Impersonation is restricted to platform administrators and is audited.

## Actual application access

- https://avkul.in/en/saas/impersonation

## API reference

- POST /api/v1/auth/impersonate/stop — End an impersonation session; Authenticated scope
- GET /api/v1/auth/impersonate/active — Open impersonation sessions (platform admins only); Authenticated scope
- POST /api/v1/auth/impersonate/close-lapsed — Close expired impersonation sessions (platform admins only); Authenticated scope
- GET /api/v1/auth/impersonate/history — Impersonation audit history (platform admins only); Authenticated scope

## Demo access

No login is required for the guided sample demo. Its fictional records and actions stay in this browser tab; they do not modify ERP records or send messages/payments. An assigned account is required for the actual ERP links.

Source inventory checked on 11 October 2026. This source inventory is not a certification of every external provider or device flow.