Family complaints

What you can do

Access & setup

Intended access: Linked parent / learner account.

• A signed-in account linked to the selected learner or personal staff profile.
• Choose the relevant school, academic session or child before working.

Use the public sample demo to learn this flow. Your assigned ERP account determines access to actual school records.

How the workflow works

1. 01

   Review your existing complaints

   A signed-in account linked to the selected learner or personal staff profile.

2. 02

   Enter the subject and relevant details

   New complaint is part of the documented workflow.

3. 03

   Submit and review the recorded status

   Review the result in the connected record or workspace before moving on.

Rules & current limits

• Only linked children and personal records are available. Staff-only notes and administrative controls are not part of this family screen.
• Child ownership is resolved on the server. Family views omit staff-only notes, rosters and administrative controls.

Source inventory checked on 11 October 2026. Guide availability confirms documentation publication, not certification of every external service or device flow.

API & permissions reference

These are the source-matched API operations connected to this guide. Reading this reference does not execute any request.

Open the actual application

ERP links use your assigned account. Record-specific pages start from the list so you can choose a real record.

Keep exploring